Can I see my portrait before I pay?+
Yes. Upload a photo and choose one style for two free watermarked portrait options: one keeps the original scene, and one uses a clean background. Each session includes one free set; choose your style before generating. Explore your original, phone, iPad and desktop wallpapers, both collections’ posters and cards, and how you can share your keepsake online. All formats stay visible, with the items in your chosen collection highlighted. The room and framed wall-art mockup are display only and are not delivered. Basic includes your selected portrait; Memorial and Gift include both originals from your set, with products made from your selected portrait. No account or payment details are required.
Will the finished artwork match my preview?+
Yes. Your preview is a smaller, watermarked copy of an artwork we have already created. When you unlock it, you receive that very same artwork in full resolution, without the watermark. We do not redraw your pet after payment.
How many free previews can I create?+
Each creation uses one photo and one style to produce two portrait candidates. You can start up to three free creations per 24-hour period and six per seven-day period in the same browser, with at least 60 seconds between new creations. You can preview a dog, then start a cat portrait without buying the dog artwork first. Use Start a new portrait to return to the upload step. The studio shows only your current creation, with no history switch for previous previews. Starting again keeps your purchased files and links available and does not reset your allowance.
Does a purchase give me more previews?+
Each newly confirmed purchase adds two extra preview creations to the browser used for that order. They are valid for seven days and are used after your free allowance is exhausted. A purchase reward is issued once per order. These extra creations give you two candidates each; downloading full-resolution artwork from a new creation requires its own purchase. Keep using the same browser to retain access to your earned previews.
Are uploads and failed-portrait retries limited?+
Uploads are limited to 12 per hour and 30 per 24-hour period in the same browser. Each failed portrait can be retried once. New model calls for failed portraits, including automatic resubmissions, are limited to two per 24-hour period and four per seven-day period. Checking progress or completing an already-stored image does not use a regeneration slot. We also apply shared-network protections. If site-wide preview capacity is reached, queued previews are saved and resume when capacity renews; purchased artwork delivery continues normally.
What is the difference between Memorial and Gift?+
Memorial is $24.9 and lets you add your pet’s name and your own remembrance message to a memorial poster and card. Gift is $19.9 and includes a gift-style poster and card with your pet’s name and a preselected keepsake message you can see before purchase. Both include all originals from your preview set, phone, iPad and desktop wallpapers, and a private link to view and share your keepsake. Gift lets others view your finished card online; Memorial offers a finished keepsake with your portrait, name and remembrance message. Desktop output uses the largest supported 16:9 size that does not enlarge your original; the actual dimensions are shown before checkout. Prices are in USD, plus applicable tax.
Is my desktop wallpaper always 4K?+
Its resolution depends on your original artwork. We choose the largest supported 16:9 size, up to 3840 × 2160, that can fill the frame without enlarging the original. For example, a 2848 × 1600 original produces a 2560 × 1440 desktop wallpaper. Your preview and checkout show the actual output size. Your device may scale the file to its screen, which does not add original detail.
What kind of photo works best?+
Choose a well-lit photo of one pet, with clear eyes and visible markings. Both sides should be at least 512 pixels. Your pet should fill roughly a third of the photo or more. A front view or a side profile can both work beautifully.
Do you send a physical print?+
Your purchase is a digital collection, delivered by email. Your full-resolution original can be printed directly; we do not add a duplicate print file. Memorial and Gift also include a portrait-format poster and a separately designed landscape card. Posters and cards can both be printed locally or sent digitally. We provide the actual pixel dimensions so you can choose a suitable print size. Frames and physical shipping are not included.
How will I receive my artwork?+
After payment is confirmed, we prepare your files and email a private download link. The link lasts 24 hours, and you can request a fresh link using your order email. With Memorial and Gift, the email also includes a link to view and share your keepsake online for 30 days.
How does sharing by link work?+
Your card is a high-resolution PNG to download, print or send as an image. Sharing by link is another way to let someone view your keepsake in their browser. Gift displays your finished gift card online; Memorial displays your artwork, pet’s name and remembrance message as a finished keepsake. Purchased online images have no preview watermarks. The sharing link lasts 30 days from delivery and can be turned off. It gives access to online viewing, while your collection’s full-resolution downloads stay behind your private download link.
What happens to my original photo?+
Your original photo is stored privately and scheduled for deletion after 30 days. Unpurchased artwork is scheduled for deletion after 7 days. You can request earlier deletion from our privacy page.