What is a pet memorial portrait? Is it a real painting?+
It is a digital artwork in an oil-painting, watercolor or pencil-sketch style. It is not a physical canvas or a painting commissioned from a human artist. You receive files to save, print locally or send to someone who knew your pet.
Can I send a dog or cat memorial gift after pet loss?+
Yes. A personal gift can acknowledge a pet’s place in the family without asking someone to feel better. For a sympathy keepsake, ask gently for a favorite image or use one you have permission to share. Let your friend decide when they would like to receive it.
How do I upload a suitable photo?+
Open the studio and upload a still JPG, PNG or WebP photo of one pet. Choose an image in natural light, with clear eyes, visible markings and both sides at least 512 pixels. A front view or side profile works; a familiar expression matters more than a perfect pose.
Can I see my portrait before I pay, and will it match the preview?+
Yes. Choose one style for two free watermarked options: the original scene and a clean background. Each is a smaller copy of an artwork already created. Payment unlocks that same finished image in full resolution without the watermark; it does not redraw your pet. No account or payment details are needed to begin.
How do free sets, style changes and purchase rewards work?+
Each session includes one set. You can start up to three free creations per 24-hour period and six per seven-day period in the same browser, with at least 60 seconds between them. Changing styles requires a new creation and uses another allowance. Each newly confirmed purchase adds two extra creations, valid for seven days, to the ordering browser. They are used after the free allowance and awarded once per order. A new set needs its own purchase to unlock files. Starting again preserves bought files and does not reset your allowance; only the current set is shown.
Are uploads and failed-portrait retries limited?+
Uploads are limited to 12 per hour and 30 per 24-hour period in the same browser. Each failed portrait can be retried once. New model calls for retries, including automatic resubmissions, are limited to two per 24-hour period and four per seven-day period. Checking progress or completing a stored image uses no retry slot. Shared-network protections also apply; queued creations wait when site-wide capacity is reached.
How long does a memorial take, and how will I receive it?+
Your image is usually ready in minutes, although queues or retries can take longer. After payment is confirmed, we prepare your artwork and email a private download link. It lasts 24 hours; request a fresh one with your order email if needed. File preparation is separate from generation, so there is no new painting step after purchase.
What does $9.9 include, and how do Gift and Memorial differ?+
Basic is a one-time $9.9 purchase of your selected portrait in full resolution. Gift is $19.9, with a personalized poster and card using a preselected keepsake message. Memorial is $24.9, with a poster and card carrying your pet’s name and your own remembrance message. Both collections include the two originals, phone, iPad and desktop wallpapers, and sharing. Desktop dimensions depend on the original and are shown before checkout; 4K is not guaranteed. All delivery is digital, with no frames, physical prints or shipping. Prices are in USD, plus applicable tax.
How does an online pet memorial work?+
The Memorial Collection includes a page for your selected image, pet’s name and remembrance message. This online memorial lets family remember together. Gift shares the finished card instead. The viewing link is created after purchase, lasts 30 days from delivery and can be turned off. Purchased display images have no watermarks; full-resolution downloads stay private. The card is also a PNG you can send as an image or print.
What happens to my photo?+
Your original photo is stored privately and scheduled for deletion after 30 days. Unpurchased images are scheduled for deletion after 7 days; purchased files are retained for 12 months unless you request earlier deletion. You can make a deletion request from the privacy page.